Raj from Delhi runs an e-commerce marketing agency. His team builds online stores, manages PPC ads, and even runs WhatsApp campaigns for D2C brands. But clients kept asking — “Can you also handle our customer calls?” He didn’t want to build a full call centre, so he partnered with a white label answering service. Now, his agency offers 24/7 call support under his own brand name — without hiring a single receptionist.
This is the new way agencies scale: by partnering with service providers that work under your brand. In this blog, we’ll explore what makes the best white label answering service for e-commerce agencies, what features to expect, and how it helps boost your offerings and reputation.
What Is a White Label Answering Service?
A white label answering service is a third-party call answering company that acts as your in-house support team. But here’s the twist — they answer customer calls using your agency’s name or your client’s brand name, making it fully branded and seamless.
Why E-commerce Agencies Are Using White Label Call Support
- Offer More Services: Add call support to your digital offerings
- Boost Retention: Clients stay longer when you handle everything
- Brand Control: The service feels like it’s 100% your agency
- No Hiring Required: Skip the cost of full-time employees
- 24/7 Support: Serve international clients round the clock
Key Features of the Best White Label Answering Services
- Branded Call Scripts: Callers hear your agency’s name or your client’s brand
- Dedicated Receptionists: Trained to understand e-commerce, returns, tracking, etc.
- WhatsApp + Voice Support: Manage both platforms with ease
- CRM Integration: Logs calls into tools like Shopify, HubSpot, or Zoho
- Daily Call Reports: Know exactly who called and what they needed
- Multilingual Agents: English, Hindi, and regional languages
Real Example: Komal’s Shopify Agency
Komal’s agency helped brands set up Shopify stores. Her clients often asked for a call support solution. Instead of saying no, she offered white label answering under her agency. One service helped reduce missed calls by 80% for her top client — and that brand extended their retainer by 12 months.
What Tasks Can a White Label Answering Service Handle?
- Answer incoming product queries
- Track orders or provide delivery updates
- Help with return/exchange requests
- Route calls to support or sales teams
- Collect caller details and feedback
Important Things to Check Before Partnering
- Branding Clarity: Will they answer 100% in your agency’s name?
- Industry Experience: Do they know e-commerce workflows?
- Flexible Pricing: Scalable based on call volume or client size
- White Label Contracts: NDA and brand usage agreements
- Response Time: Ensure 1 minute average pickup time
Industries That Benefit Most
- Fashion & Lifestyle Brands
- Skincare, Beauty, and Wellness D2C
- Grocery and Essentials Delivery
- Electronics and Gadget Stores
- B2B Commerce Platforms
Conclusion: Sell More with Service Add-Ons
If you’re an e-commerce agency, offering a white label answering service lets you grow revenue without growing your team. You become a one-stop solution — from store setup to live customer care — under your brand. And for your clients, it means less chaos, fewer missed calls, and more customer trust.
Want to Add Call Support Under Your Agency Name?
Contact us at +919118911171 or WhatsApp us now for your free consultation and discover how our white label answering solutions can scale your agency today!