At Ecomm11, we focus on transparent and fair service delivery.
Refund Policy
- Payments made for consultation fees, onboarding fees, or one-time services are non-refundable once the service has been initiated.
- Monthly or milestone-based services are non-refundable for the current billing period once work has started.
- Refunds, if applicable, will be processed only in cases of duplicate payment or technical payment failure.
Cancellation Policy
- Clients may request service cancellation by emailing [email protected].
- Cancellation requests must be submitted at least 7 days before the next billing cycle.
- No refunds will be provided for partially completed services.
Refunds (if approved) will be processed within 7–10 working days to the original payment method.