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Ecomm11

Refund & Cancellation Policy

Last updated: June 2026

1. Overview

At Ecomm11, we are committed to delivering high-quality e-commerce management services. This policy outlines our approach to refunds and cancellations.

2. Service Packages

All service packages (account management, listing optimization, advertising management, onboarding services, etc.) are custom engagements. Due to the time and resources invested upfront, the following policy applies:

3. Cancellation Policy

  • Once work has started: Fees are non-refundable. Setup fees and onboarding costs are non-refundable once work has started.
  • Monthly retainer services: Can be cancelled with 14 days’ written notice. Cancellation takes effect 14 days after we receive the written notice. No refund for the current billing month once services are underway.

4. Refund Eligibility

Refunds may be considered in the following circumstances:

  • Ecomm11 fails to deliver the agreed services within the committed timeline without cause.
  • A technical error results in a duplicate charge.

5. Non-Refundable Items

The following are strictly non-refundable:

  • Marketplace registration and onboarding fees once submissions are made.
  • Advertising spend (PPC budget) transferred to marketplace ad accounts.
  • Completed work including listings, content, and creative assets delivered to the Client.
  • Consultation fees for sessions already conducted.

6. Refund Process

To request a refund or cancellation:

  1. Email us at [email protected] with your order details and reason for the request.
  2. Our team will review your request within 3–5 business days.
  3. Approved refunds will be processed within 7–10 business days to the original payment method.

7. Disputes

If you are not satisfied with our resolution, disputes may be escalated to our senior management. We are committed to fair resolution of all concerns.

8. Contact Us

For refund or cancellation requests:
Email: [email protected]
Phone: +91 911 891 1171
Address: 1st Floor, 708, Manas Enclave, Indira Nagar, Lucknow, Uttar Pradesh 226016