Ecommerce virtual assistants for your store and marketplace accounts
A virtual assistant from Ecomm11 takes the daily work of running an online store off your desk: orders, listings, inventory, customer messages and the website or app behind them. The VA works remotely, on your systems, on a full-time, part-time or hourly basis.
What an ecommerce virtual assistant does
The role is the same as an office assistant's, done remotely. You hand over the routine tasks and the back-end work; the VA does them and reports back. Which tasks depends on your business. These are the ones we are asked for most.
Order processing
The VA works your order queue every day: confirming, packing slips, dispatch updates and the follow-up when something goes wrong.
Product listing
Titles, descriptions, images, prices and offers, uploaded and kept current across categories on your website, app or marketplace.
Inventory
Stock counts, reorder alerts and listing availability, so a listed product is a product you can ship.
Website and app upkeep
Content updates, daily analytics checks and the ecommerce SEO basics that keep your store visible.
Customer messages
Enquiries, order questions and complaints answered from your store's inbox, in your tone.
Reports
A monthly performance report with the numbers behind the work, so you can decide what to do next.
How it works
Remote work only works with a clear routine. This is ours.
1. Scope
We go through the tasks you want to hand over and the platforms involved, then assign a VA with that experience.
2. Handover
We document the procedure for each task before the VA starts, so the work is done your way from day one.
3. Daily contact
A fixed daily check-in of 10 to 20 minutes covers the day's work and replaces scattered calls and messages.
4. Review
Task completion is checked as it happens, and the monthly report shows what was done and what changed.
Prefer to talk first?
Call or email us
What our VAs are trained in
Our VAs are trained for ecommerce work before they join your account. The training covers:
- Product management: listings, optimisation, inventory, pricing
- Customer service across email, chat and marketplace messaging
- Digital advertising and SEO basics
- Data analysis: sales reports, customer interactions, site analytics
- Platform tools: Amazon, Shopify, eBay, WordPress
- Time management and written reporting
Why hire through Ecomm11
We work with stores on Amazon, Shopify, eBay, WordPress and the Indian marketplaces, so the VA already knows the platform when they start.
- Full-time, part-time and hourly engagement models
- You keep administrative control of your accounts
- The VA works alongside your in-house team
- Round-the-clock availability
Sectors we have worked in
- Food
- Education
- Sports
- Chemicals
- Fashion
- Finance
- Automotive
- Tour and travel
- Medical
- Electronics
Hire a VA
Tell us which platforms you sell on and which tasks you want to hand over. We confirm the scope and the engagement model, send an invoice, and the VA starts once the advance is paid.